Effective Date: January 1, 2025

Trilvexa LLC ("we," "us," or "our") operates the website https://trilvexa.com (the "Site"). This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from the Site. We are committed to protecting your privacy and ensuring transparency in our data practices.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

A. Personal Information You Provide Voluntarily: When you visit the Site, make a purchase, or contact us, you may provide us with personal information, including:

  • Contact Information: Your name, email address, phone number, and shipping/billing address.
  • Payment Information: Details required to process your payments, such as credit card numbers or other payment account details. Please note that we do not directly store full payment card details on our servers. Payment processing is handled by secure third-party payment processors like Stripe and PayPal.
  • Account Information: If you create an account, we store your username and password (hashed).
  • Communications: Records of your interactions with us, such as customer service inquiries, emails, or chat messages.

B. Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and browsing activity. This information may include:

  • Device Information: Your IP address, browser type, operating system, unique device identifiers, and referrer URL.
  • Log Data: Information about how you interact with our Site, such as pages viewed, products viewed, time spent on pages, and dates/times of access.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our Site and hold certain information. Cookies are small data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

C. Information from Third Parties: We may receive information about you from third-party services that support our operations, such as payment processors confirming your transaction details or shipping providers updating delivery statuses.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Orders: To process your purchases, arrange for shipping of collectibles, and provide you with invoices and order confirmations.
  • To Communicate with You: To respond to your inquiries, provide customer support, send order updates, and provide information about our products and services.
  • To Improve Our Site and Services: To analyze how our Site is used, understand customer preferences, troubleshoot issues, and enhance the user experience.
  • For Marketing and Advertising: To personalize your shopping experience, display relevant products, and (with your consent, where required) send you promotional emails or newsletters. You can opt-out of marketing communications at any time.
  • For Security and Fraud Prevention: To protect against unauthorized transactions, prevent fraud, and ensure the security of our Site and customers.
  • To Comply with Legal Obligations: To meet our legal, regulatory, and contractual obligations, and to exercise or defend our legal rights.

3. How We Share Your Information

We do not sell your personal information. We may share your personal information with third parties only in the following circumstances:

  • Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing (Stripe, PayPal), shipping carriers, website hosting (WooCommerce), data analytics providers, and customer service tools. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Cookies and Your Choices

You have control over your cookie preferences:

  • Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
  • Many browsers also include a "Do Not Track" feature. We do not currently respond to "Do Not Track" signals.

5. Your Rights Regarding Your Personal Information

Under US privacy laws, you may have certain rights concerning your personal information, including the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing: Opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes using secure servers, encryption for data transmission (SSL/TLS), and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our Site may contain links to websites operated by third parties. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of other websites, and we encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe we might have any information from or about a child under 13, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after the posting of a revised Privacy Policy means that you accept and agree to the changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Trilvexa LLC 

Address: 496 Pine Cone Trail, Monroe, MI 48161, US 

Email: support@trilvexa.com 

Phone: +1 (734) 775-6984 

Customer Service Hours: Monday-Friday 9AM-5PM EST