Trilvexa Retro Tin Wall Plaques – Vintage Metal Signs for Home & Kitchen Decor

Return and Refund Policy

At Trilvexa LLC, we want you to be completely satisfied with your collectibles. If for any reason you’re not happy with your purchase, we’re here to help make the return process as smooth as possible.

Our Commitment to You 

We strive for transparency and fairness in all our dealings. This policy outlines the steps and conditions for returning items purchased from Trilvexa LLC, ensuring compliance with US e-commerce regulations and Google Merchant Center guidelines.

Return Window 

You have 30 calendar days from the date you receive your item to request a return.

Eligibility for a Return 

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include all original tags, labels, and accessories.
• Be accompanied by the original receipt or proof of purchase.

Given the nature of collectibles, we recommend taking extra care when opening and inspecting your items. Items that show signs of wear, damage, or alteration may not be eligible for a return.

How to Initiate a Return 

To start a return, please contact our customer service team at:

• Email: support@trilvexa.com
• Phone: +1 (734) 775-6984
• Customer Service Hours: Monday-Friday 9AM-5PM EST

Please provide your order number and the reason for your return. Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.

Return Shipping 

Trilvexa LLC will cover the cost of return shipping. Once your return is approved, we will provide you with a pre-paid shipping label to send your item back to us. Please ensure the item is securely packaged to prevent damage during transit.

Restocking Fees 

We do not charge any restocking fees for eligible returns.

Refund Process 

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. We will notify you via email of the status of your refund after completing the inspection. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

Damaged or Incorrect Items 

If you receive an item that is damaged, defective, or incorrect, please contact us immediately upon receipt (ideally within 48 hours). Provide your order number and clear photos of the damage or incorrect item. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a full refund, along with instructions for returning the item if necessary.

Exchanges 

If you wish to exchange an item for a different one, please initiate a return for the original item as per the process above and place a new order for the desired item. This ensures you get the exact item you want without delay.

Non-Returnable Items 

Generally, all collectible items are returnable if they meet the eligibility criteria. We do not sell digital products, subscriptions, or age-restricted items, and we do not offer gift cards, so these common non-returnable categories do not apply to Trilvexa LLC.

Cancellations 

If you wish to cancel an order, please contact us as soon as possible at support@trilvexa.com or +1 (734) 775-6984. We process orders quickly (typically within 1-2 business days), so cancellations are only possible if your order has not yet been shipped. If your order has already shipped, you will need to follow our standard return process.

Payment Methods 

Trilvexa LLC accepts a variety of secure payment methods for your convenience, including:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Stripe
• PayPal All transactions are processed securely. Your payment information is never stored on our servers.

Shipping Information (For Context) 

While this is primarily a Return & Refund Policy, we want to provide context on our shipping operations:

• Order Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Rates: We are pleased to offer Free Shipping on all orders within the United States.
• Estimated Shipping Time: Once shipped, orders generally arrive within 3-5 business days.
• Domestic Shipping Only: Trilvexa LLC currently ships only within the United States. We do not offer international shipping, and therefore, international returns are not applicable.

Contact Us 

For any questions regarding our Return and Refund Policy, please don’t hesitate to contact us:

• Company Name: Trilvexa LLC
• Website: https://trilvexa.com
• Email: support@trilvexa.com
• Phone: +1 (734) 775-6984
• Address: 496 Pine Cone Trail, Monroe, MI 48161, US
• Customer Service Hours: Monday-Friday 9AM-5PM EST

Changes to This Policy 

Trilvexa LLC reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your purchases.